Fotem FAQ — Your answers are right here

Yes, Fotem's daily sign-in bonus and free spins are completely real — you earn them simply by logging in every day. Here's what you need to do to collect them:

To claim your daily sign-in bonus:

1. Log in to your account.
2. Look for a "Daily Reward" or "Daily Check-in" option on the home page or under the "Promotions" tab.
3. Click the "Claim" button — bonus points or cash will be added to your balance instantly.

Checking in 7 days in a row increases your bonus each day — the biggest reward is on day 7.

To claim free spins:

1. Navigate to specific slot games marked with an "FS" or "Free Spins" label.
2. Free spins will start automatically once you enter that game.
3. Winnings from free spins are credited to your bonus balance and can be withdrawn once wagering requirements are met.

Keep in mind: Free spins typically must be used within 24 hours or they will expire.

Profile changes on Fotem are limited, as your name must match the one on file for payment verification. That said, changes can be made through the following steps:

Changing your display name (easy):

1. Log in → click the profile icon in the top right corner.
2. Select "Account Settings" or "Edit Profile".
3. Update your name and tap "Save".

Changing your phone number (important):
Phone number changes cannot be made directly for security reasons. To update yours:

1. Contact us via live chat or support@fotem.betto send us an email.
2. Provide your old and new number, along with a photo of your National ID.
3. The support team will verify your request and update your number within 1–2 business days.

Warning: Your legal name cannot be changed after KYC verification is complete, as it must match the name on your payment method.

Fotem operates under a license issued by an international gaming authority. License details can be found at the bottom of the website under "About" or in the footer.

Why you can trust Fotem:

1. SSL Encryption: All data is secured with bank-grade 256-bit SSL encryption.
2. Keeping funds separate: Player balances are kept separate from the company's operational funds.
3. Transparent Payments: Withdrawal requests are processed within 30 minutes to 24 hours — if delayed, you can report it to support.
4. Responsible Gaming: Self-exclusion, limit setting — all responsible gaming features are active.
5. RNG Certification: Game providers are tested and certified by independent third parties.

For any issue, contact support directly — there is a clear process in place for resolving complaints.

The app may fail to open for several reasons, but most issues can be resolved from home. Follow these steps:

Check these first:

1. Internet connection: Check that your mobile data or WiFi is working properly. Try opening another website to confirm.
2. Older version: Check the app store or the Fotem download page for available updates. An outdated version may fail to connect to the server and crash.
3. Clear cache: Go to Phone Settings → Apps → Fotem → Storage → tap "Clear Cache", then restart the app.
4. Restart your phone: Restart your phone — this resolves the issue in around 80% of cases.

If the issue persists:

1. Uninstall the app and Fotem Download Page to install the latest APK.
2. On Android, enable "Unknown sources" — go to Settings → Security → Allow unknown apps.
3. If that still doesn't work, App Page Use the web version from your browser — all features are available on mobile browsers too.

Cricket betting is the most popular category on Fotem in Bangladesh. You can bet on all formats — Test, ODI, and T20. Here's how:

Step 1 — Deposit funds into your account:
Log in → "Deposit" → select bKash or Nagad → send a minimum of ৳100.

Step 2 — Find a match:
Go to the "Sports Events" or "Cricket" menu. You'll see a list of all ongoing and upcoming matches. Click on the match you want.

Step 3 — Choose your bet type:

1. Match Winner: Who will win — the simplest bet.
2. Toss winner: Which team will win the toss.
3. Over/Under: Whether the runs scored in a specific over will be more or less than the given line.
4. Top Batsman/Bowler: Which player will perform the best.
5. Live Betting: Odds update with every ball bowled during a live match.

Step 4 — Place your bet:
Click the odds → enter your stake in the bet slip → press "Confirm Bet".

After the match result, any winnings are automatically credited to your balance.

KYC (Know Your Customer) is an identity verification process required for large withdrawals. Small amounts (generally up to ৳5,000) can be withdrawn without KYC, but anything above that requires a one-time verification.

What you'll need for KYC:

1. National ID (NID): Clear photos of the front and back. If you don't have an NID, a passport or birth certificate will also be accepted.
2. Selfie: A face-to-face photo holding your NID — your face must be clearly visible.
3. Payment method verification: The name on your bKash or Nagad account must match the name on your Fotem account.

How to submit your KYC:

1. Log in → go to "Account Settings" → "Identity Verification" or the "KYC" tab.
2. Upload the photos — each file must be under 5 MB (JPG/PNG).
3. Hit "Submit" — verification is usually completed within 1–24 hours.

Tips: Make sure the photo is clear and all details on your NID are fully legible — this speeds up verification. Once KYC is approved, you won't need to submit it again.