Responsible Gambling

On Fotem Responsibly Play for fun — keep it enjoyable, not a burden

Betting on Fotem is about more than winning — it's entertainment. We want you to play in a healthy, informed, and controlled way. On this page, you'll find all our protection tools, guidance on recognising problem gambling, and everything you need to get support.

Fotem's Responsible Gaming Commitment
Free betting limit tools for all members
Self-Exclusion — Temporary or Permanent
Strict 18+ Age Verification
24/7 Confidential Support in Bangla
Automatic alerts based on behaviour monitoring
Connect with Professional Support Organizations
Protection Tools
How Fotem Keeps You Safe

Every feature is free and can be activated instantly

Set Betting Limits
Set your own betting budget on a daily, weekly, or monthly basis. Once the limit is reached, no further bets can be placed automatically.
Takes Effect Immediately
Cooldown Period
Restrict account access for a set period of 24 hours to 30 days. Give yourself time to cool down before making any decisions.
1–30 Days
Self-Exclusion
Need a complete break? Exclude yourself from your account for 6 months or permanently. Once self-exclusion is active, no promotional or bonus emails will be sent to you.
Permanent or Temporary
Reality Check Reminders
After a set period of play, you'll automatically receive a message showing how long you've been playing and how much you've won or lost. Stay informed.
Builds Awareness
Loss Limit Settings
Set a daily or weekly cap on how much you're willing to lose. Once you hit that limit, no further bets can be placed — it resets the following day.
Budget Control
Confidential Support Line
If you're struggling with gaming — reach out via live chat or email. Everything you share stays completely confidential.
100% Confidential
How to Activate

How to Activate the Tools

Activating protection tools on Fotem is quick and easy. No need to go through anyone or ask for permission — you can do it yourself, anytime, directly from your settings.

Once a betting limit or self-exclusion is activated, it takes effect immediately. However, requests to increase a limit come with a 24-hour waiting period — this is intentional, to prevent impulsive decisions.

Keep in Mind: Once self-exclusion is activated, it takes effect immediately and cannot be reversed before the set period ends. This is in place to protect you.

1

Log In to Your Account

Log in to the Fotem app or website and click the profile icon in the top right corner.

2

Go to the "Responsible Gaming" Section

Go to the Settings menu and look for the "Responsible Gaming" section.

3

Choose the Tool You Need

Betting limits, cooldown, loss limits, or self-exclusion — choose whichever tool you need.

4

Enter amount or time limit

Enter the limit amount or break duration. Staying within your means is always the smarter choice.

5

Confirm

Tap "Save" or "Confirm" and the change takes effect immediately. You'll receive an SMS confirmation.

Warning Signs
Recognise the Warning Signs

The first rule of responsible gambling is knowing yourself — recognising when you're crossing the line

SignsHealthy EntertainmentProblem Indicators
Budget Planning Play Within a Set Budget Chase losses with more bets
Time Management Stay in Control of Your Play Time Hours go by unnoticed
Emotions Play for Fun Restless when not playing
Relationship Family & Friends First Hide time spent betting
Money Management Don't Play With Your Savings In Debt or Using Your Savings
Ability to accept losses Accept Losses Calmly Desperate to chase losses

What to Do If You Recognize Them?

The first step is admitting it — that's the hardest and most courageous thing you can do. You are not alone.

  • Activate Self-Exclusion or Cooldown on Fotem
  • Tell someone you trust — a family member or a friend
  • Contact Fotem Support — your privacy is protected
  • Seek help from a professional counsellor if needed

Fotem is here for you and will guide you toward the right support. Asking for help isn't a weakness — it takes courage.

Fotem's support team is trained and experienced. Your conversations are never shared with any third party.

Assess Yourself
Quick Self-Assessment

Answer each question below honestly — this is for you only, no one else will see it

Loading questions...
Core Principles of Responsible Gaming

Build Healthy Gaming Habits

Responsible gaming doesn't mean staying away from gaming — it means enjoying it mindfully, with a plan, and within your own means. Fotem believes that with the right limits in place, betting can be a genuinely enjoyable experience.

Budget Planning

Each month or week, set aside a portion of your entertainment budget for betting — an amount you can afford to lose without it affecting your household finances. Never bet with money meant for living expenses, savings, or bills.

Time Management

Before you start, decide how long you'll play and set a timer on your phone. Keep Fotem's Reality Check feature on and you'll get automatic reminders after a set period.

Never bet on impulse

Chasing losses after your favourite team loses, or betting more just to "win it back" after a losing streak — that's where trouble starts. If you feel this way, use Fotem's cooldown feature. A few hours' break can save you from a lot of regret.

Winning Is Never Guaranteed

Betting is a game of chance. Every bet carries an equal possibility of winning or losing, and even seasoned bettors lose over the long run. Always play with that reality in mind.

Family & Relationships

Protect Your Family

Many people bet without their family knowing — it's not something to hide, but if family trust is broken, relationships suffer. Fotem has measures in place to help protect your family too.

Family Protection Tips

  • Avoid staying logged in or saving your password on a shared device at home
  • Keep your phone pin-locked so children can never access your account
  • If you suspect a family member has a gambling problem, you can contact Fotem Support as a third party to raise a concern.
  • Avoid betting in front of children

When Should You Seek Professional Help?

If you find yourself unable to control your betting, or it's affecting your sleep, eating, work, or relationships, seek professional counselling. The Fotem support team can point you toward the right professional help.

A reminder: Once self-exclusion is activated on Fotem, your account cannot be reopened before the set period ends — a firm safeguard put in place for your protection.

Details
How Each Protection Tool Works
1
Daily / Weekly Limits
Setting a limit at any tier keeps your total betting spend in check during that period. Once the limit is reached, no new bets can be placed.
Settings → Responsible Gaming
2
Session Limit
Set a maximum playtime per session. When the time is up, you'll be automatically logged out and notified.
Settings → Session Controls
3
Cooldown
Block account access for 1 to 30 days. You won't be able to log in during this period. Access is automatically restored once the cooldown ends.
Settings → Take a Break
4
Permanent Self-Exclusion
Close your account for 6 months, 1 year, or permanently. During self-exclusion, all marketing communications are stopped and opening a new account is prevented.
Settings → Self-Exclusion
Q&A
FAQs

Yes, Fotem has its own mobile app — available for both Android and iOS. It may not be listed on Google Play or the App Store, as some stores have their own policies around betting apps. The most reliable way is to download the APK file directly from Fotem's download page and install it. On Android, you'll need to enable "Unknown sources" or "Install unknown apps" in your phone's settings before installing. iOS users can install the web app from the app page. Once installed, log in to your account and all responsible gaming tools will be available in the app as well.

There are a few reasons you might be unable to access your account. First, check whether you're entering the wrong password — click "Forgot Password?" and reset it using your phone number. If there's a verification issue, meaning your KYC is incomplete, your account may be temporarily restricted — contact support in that case. If you previously set a cooldown or self-exclusion yourself, you won't be able to log in until the period ends — this is an intentional safeguard. Your account may also be automatically locked if suspicious activity is detected — in that case, email support@fotem.bet.
Start Responsibly
Play responsibly, enjoy safely

Register with Fotem and set up your responsible gaming tools from day one — safe entertainment is your right.

18+ · Responsible Gaming Commitment · All Protection Tools Free

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