Privacy Policy

Your Data at Fotem Fully Secured — Find out how

Fotem takes no shortcuts when it comes to collecting, storing, and using your personal information. This policy explains exactly what data we collect, why we collect it, and what rights you have.

Effective: 1 January 2026
Read time: 8–10 minutes
Language: English
GDPR Compliant · Version 2.4
Your Information
Encryption
Secure Servers
In Your Control

How Your Data Is Processed — A Simple Overview

Core Security Pillars
How Fotem Protects Your Privacy

Every layer is designed to give your data the highest level of protection

256-bit SSL Encryption
Every connection on Fotem is secured with banking-grade SSL/TLS encryption. Any data you send or receive cannot be read by third parties.
TLS 1.3 Active
Encrypted Data Storage
All personal data stored on our servers is protected with AES-256 encryption. Passwords are never stored directly — only their hashes are kept.
AES-256 Protected
Data Never Sold
Fotem never sells your personal information to advertisers or third parties. Your data is used solely to provide our services.
Zero Data Sales
Your Data, Your Control
On Fotem, you can view, correct, or request deletion of your data at any time. Data portability rights are also available.
GDPR Rights
Restricted Staff Access
Fotem staff can only access specific data when required for their role. Role-based access control (RBAC) is in place.
RBAC Security
Regular Security Audits
Third-party security experts audit Fotem's data protection systems every quarter and publish their findings.
Quarterly Audit
1

What Data We Collect

Fotem collects only the minimum data necessary to provide you with our services. We do not ask for unnecessary or excessive information. A breakdown by category is provided below.

Directly Provided Information

  • Name, phone number, date of birth — collected at registration
  • Copy of ID — during KYC verification
  • Payment details (bKash/Nagad number) — collected at the time of transaction
  • Messages and complaint details submitted to support

Automatically Collected Data

  • Device type, operating system & browser version
  • IP address and approximate location (up to city level)
  • Session duration and list of pages visited
  • Betting activity and transaction history

Please Note: Fotem never stores your full national ID number or bank account password. Payment details are used solely for transaction verification.

2

Why This Information Is Collected

Fotem clearly states the reason behind every piece of data it collects. "No data without a purpose" — that's our policy.

Data TypePurpose of UseLegal Basis
Name & PhoneAccount Creation & VerificationContractual Obligation
Identity DocumentAge Verification & KYCLegal Obligation
Payment InformationTransaction ProcessingContractual Obligation
Device InformationSecurity & Fraud PreventionLegitimate Interest
Betting HistoryResponsible Gaming MonitoringLegitimate Interest
Location DataVerifying regional service restrictionsLegal Obligation

Fotem will not use your data for any purpose beyond those stated above. Should we need to use it for a new purpose, your consent will be obtained first.

3

Sharing Data with Third Parties

Fotem never sells your data. However, in limited circumstances, certain information may need to be shared. The reason and scope are clearly stated in each case.

When Information Is Shared

  • Payment Processors: bKash, Nagad, or Rocket — only the information necessary to complete a transaction
  • Law Enforcement Agencies: When required by a valid court order or legal obligation
  • Security Partners: Fraud detection software — minimal data, under a data processing agreement
  • Business Successor: In the event of an acquisition or merger involving Fotem — members will be notified in advance

Fotem never shares your information with advertising companies, data brokers, or marketing platforms. If anyone contacts you claiming otherwise, it is a scam — report it to support immediately.

4

Cookies & Tracking Technologies

The Fotem website uses cookies. Cookies are small text files stored in your browser that help make the website easier to use.

Cookie Types

  • Essential cookies: For login sessions & security — cannot be disabled
  • Functionality Cookies: To remember your preferences (language, theme)
  • Analytics cookies: To understand which parts of the site are used most — opt-out available

Cookies can be managed through your browser settings. However, disabling essential cookies may cause parts of the site to not function properly.

5

How Long We Retain Your Data

Fotem does not retain any data longer than necessary. Retention periods vary depending on the type of information.

  • Account data — for the duration of the account + 5 years after closure (as required by law)
  • Transaction records — 7 years (as required by financial regulations)
  • Support conversations — 3 years
  • Log files & device data — 12 months
  • Deletion request — completed within 30 days

Backup data: Removal from backup servers may take an additional 30 days. During this period, the data is not used for any purpose.

6

Your Privacy Rights

Every Fotem member has a set of protected rights over their personal data. These rights are in accordance with GDPR and international data protection standards.

Access
You can request a copy of the data we hold about you.
Right to Rectification
You can correct any inaccurate or outdated information.
Right to Erasure
You may request deletion of your data under certain conditions.
Restriction of Processing
You can restrict the use of your data under certain circumstances.
Data Portability
You can request your data in a machine-readable format.
Right to Object
You have the right to object to your data being used for specific purposes.

To exercise any of your rights support@fotem.betEmail us at. Fotem is required to respond within 30 days.

7

Protection of Minors' Data

Fotem does not collect information from anyone under 18 or allow them to use the platform. Age verification is required during registration.

If a minor's data is inadvertently collected for any reason, it will be deleted and the account closed as soon as we become aware. Parents or guardians may contact support regarding this matter.

8

International Data Transfers

Fotem's servers may be located in multiple countries. Any cross-border transfer of your data is carried out under international data protection agreements.

  • European Union Standard Contractual Clauses (SCC) are followed
  • Where adequate data protection laws are absent in the destination country, additional safeguards are applied
  • Contact support to learn more about data transfers
9

Policy Changes & Updates

Fotem may update this privacy policy from time to time. Changes may be made in response to legal developments, new technologies, or shifts in our business.

  • Members will be notified by email or app notification at least 14 days before any significant changes take effect
  • The "Last Updated" date at the top of the page will always be displayed
  • Previous versions will be kept in the archive
  • Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy

Keeping app notifications on ensures you receive instant updates whenever the policy changes. This is important for the protection of your data.

10

Contact & Complaints

For any privacy-related questions, complaints, or to exercise your rights, please contact Fotem's Data Protection Officer.

  • Email: privacy@fotem.bet
  • General Support: support@fotem.bet
  • Response Time: Typically within 72 hours
  • In Emergency Cases: Contact us directly via Live Chat

If you are not satisfied with Fotem's response, you have the legal right to lodge a complaint with the relevant data protection authority.

FAQ
General Enquiries

To place an accumulator or multi-match bet, go to the match odds page and click your preferred outcome for the first match. A bet slip panel will open at the bottom. Click an outcome for another match and it will be added to the slip as well. Once you add three or more selections, the bet slip will automatically switch to "Accumulator" mode — showing the combined odds and your total potential winnings. Enter your stake and hit "Confirm Bet" and you're done. Keep in mind that all selections must win for the accumulator to pay out. On Fotem, accumulators with 5+ legs earn an extra bonus multiplier.

To claim your Fotem referral bonus, log in to your account and go to the "Voucher" or "Refer a Friend" section. There you'll find your personal referral link or code. Share this link with a friend — once they register through it and complete their first deposit, the referral bonus will be credited to your account automatically. The bonus amount may vary depending on the active promotion. You'll earn a separate bonus for each successful referral, with no maximum cap. See the Voucher page for full terms and conditions.
Get Started Safely
Your privacy is protected — join with confidence

Your data is never sold or leaked at Fotem. Open an account on our secure platform today.

SSL Secured · GDPR Compliant · Zero Data Sales

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